Warranty & Returns

At Zavaldi.com, we pride ourselves on offering an exemplary warranty and return policy, ensuring both peace of mind and a seamless experience for our valued clients.

Zavaldi's Commitment to Quality

Every piece from Zavaldi is guaranteed to embody the highest standards of quality, authenticity, and exemplary craftsmanship.

30-Day Ring Resizing

• Efficient Resizing: Our resizing service is swift, typically completed within 2 to 7 business days.
• Note: Eternity rings are excluded from this offer.

30-Day Flexible Return Policy

• Adaptable to Your Needs: We offer a generous 30-day return period with no questions asked, understanding that your preferences may evolve.

90-Day Comprehensive Warranty

• Assurance of Quality: Our 90-day warranty covers defects, with our skilled artisans ready to repair or replace your item during this period.
• Warranty Exclusions:
  • Loss of stones above 0.12 carat.
  • Normal wear and tear or user-inflicted cosmetic damages.
  • Damage due to misuse, accidents, water exposure, or alterations by the customer.

Guidelines for Resizing, Returns, and Warranty Claims

• Condition for Return/Warranty: Items must be in their original, pristine condition, accompanied by all packaging and certificates. A $200.00 fee per missing certificate is strictly enforced.
• Processing Period: Returns are processed diligently within 3-5 business days of receipt.  Refunds may take up to 10 business days to appear on your card statement.

Shipping Policies

• Customer's Shipping Responsibility: The customer is responsible for the cost of all shipping for resizing, returns, and warranty claims.  Original shipping charges are not refunded.
• Insurance Requirement: All returns should be fully insured for their retail value. Zavaldi.com is not liable for items lost or damaged in transit.
• Carrier Guidelines:
  • Shipments under $500 in retail value: Any carrier is acceptable.
  • Shipments over $500 in retail value: USPS Registered Mail is recommended, as UPS/FedEx do not insure merchandise over $500 in value.

Important Notes:

• Zavaldi.com is not responsible for items lost or improperly returned.
• Accurate Online Visuals:  Our website's imagery strives to depict our jewelry as accurately as possible, although minor variations may occur due to display differences among computers and devices.
• Exchanges: For exchanges, simply return your original item and upon acceptance of your return, you may make a new purchase for a different item.

Should you require any further information or assistance, our dedicated support team at vip@zavaldi.com is always at your service. Your satisfaction with our exquisite jewelry and customer service is our highest priority at Zavaldi.com.